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  1. Bib ID# 23886
    ISBN: 088730673X :, 9780887306730
    Title: The control theory manager :combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it /
    Author: Glasser, William,
    Publication Info: HarperBusiness, 1994
    Item Type: Language material

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