How the way we talk can change the way we work : seven languages for transformation

Kegan, Robert. (Author). Lahey, Lisa Laskow, 1955- (Added Author).

Record details

ISBN: 0787955353 (alk. paper)
ISBN: 9780787955359 (alk. paper)
Physical Description: print
ix, 241 p. : ill. ; 23 cm.
Edition: 1st ed.
Publisher: San Francisco : Jossey-Bass, c2001.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (p. 185-186) and index.

Formatted Contents Note:

The internal languages: building the new machine. From the language of complaint to the language of commitment -- From the language of blame to the language of personal responsibility -- From the language of New Year's resolutions to the language of competing commitments: diagnosing the immunity to change -- From the language of big assumptions that hold us to the language of assumptions we hold: disturbing the immunity to change -- The social languages: maintaining and upgrading the machine. From the language of prizes and praising to the language of ongoing regard -- From the language of rules and policies to the language of public agreement -- From the language of constructive criticism to the language of deconstructive criticism -- Carrying on the work. Running the internal languages -- Running the social languages -- Epilogue: Toward the transformation highway: transcending the limits of the information age.