Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
The New Public Service and Leadership -- Conclusion -- ch. 9 Value People, Not Just Productivity -- Human Behavior in Organizations: Key Concepts -- Groups, Culture, and Democratic Administration -- The Old Public Administration: Using Control to Achieve Efficiency -- The New Public Management: Using Incentives to Achieve Productivity -- The New Public Service: Respecting Public Service Ideals -- Conclusion -- ch. 10 The New Public Service and Citizen Engagement: Action Recommendations -- Why Engage Citizens? -- What Is Citizen Engagement? -- Alternative Approaches -- Choosing When and How to Use Citizen Engagement Tools -- Conclusion -- ch. 11 The New Public Service: Cases and Examples -- Listening to the City: The Rebuilding of New York -- Iowa's Citizen-Initiated Performance Assessment -- National Park Service Civic Engagement Initiative -- Civic Engagement around the World -- The Future of the New Public Service -- ch. 12 Conclusion.
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