Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees - Northwest Indian College

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Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp.

Lipp, Doug, (author.).

Summary:

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

Record details

ISBN: 9780071808071
ISBN: 0071808078
Physical Description: xviii, 222 pages ; 24 cm
Publisher: New York : McGraw-Hill Education, [2013]

Content descriptions

Bibliography, etc. Note:: Includes bibliographical references (pages 201-213) and index.
Formatted Contents Note:: Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.

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Location	Call Number / Copy Notes	Barcode	Shelving Location	Status	Due Date
Lummi Library	HF 541.5 .L7 2013	100000143	Stacks	Available	-

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100	1	.	‡aLipp, Doug, ‡eauthor.
245	1	0.	‡aDisney U : ‡bhow Disney University develops the world's most engaged, loyal, and customer-centric employees / ‡cby Doug Lipp.
264		1.	‡aNew York : ‡bMcGraw-Hill Education, ‡c[2013]
300		.	‡axviii, 222 pages ; ‡c24 cm
336		.	‡atext ‡btxt ‡2rdacontent
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338		.	‡avolume ‡bnc ‡2rdacarrier
505	0	.	‡aNote from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
504		.	‡aIncludes bibliographical references (pages 201-213) and index.
520		.	‡aWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.
610	2	0.	‡aDisney University.
650		0.	‡aCustomer relations ‡xManagement.
650		0.	‡aEmployee motivation.
650		0.	‡aEmployees ‡xTraining of.
650		0.	‡aSuccess in business.
650		2.	‡aInservice Training
610	2	4.	‡aDisney University.
610	2	4.	‡aWalt Disney Company.
650		6.	‡aPersonnel ‡xMotivation.
650		6.	‡aPersonnel ‡xFormation.
610	2	7.	‡aDisney University ‡2fast
650		7.	‡aCustomer relations ‡xManagement ‡2fast
650		7.	‡aEmployee motivation ‡2fast
650		7.	‡aEmployees ‡xTraining of ‡2fast
650		7.	‡aSuccess in business ‡2fast
610	2	7.	‡aWalt Disney Company ‡gBurbank, Calif. ‡2gnd
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