Book
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp.
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.
Record details
- ISBN: 9780071808071
- ISBN: 0071808078
- Physical Description: xviii, 222 pages ; 24 cm
- Publisher: New York : McGraw-Hill Education, [2013]
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 201-213) and index.
- Formatted Contents Note:
- Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
Search for related items by subject
- Subject:
- Disney University.
Customer relations > Management.
Employee motivation.
Employees > Training of.
Success in business.
Inservice Training
Disney University.
Walt Disney Company.
Personnel > Motivation.
Personnel > Formation.
Disney University
Customer relations > Management
Employee motivation
Employees > Training of
Success in business
Walt Disney Company Burbank, Calif.
Available copies
- 1 of 1 copy available at Northwest Indian College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Lummi Library | HF 541.5 .L7 2013 | 100000143 | Stacks | Available | - |