Cases in retailing : operational perspectives

Book

Cases in retailing : operational perspectives / edited by Cathy Hart [and others].

Hart, Cathy. (Added Author).

Record details

ISBN: 0631201734
ISBN: 9780631201731
Physical Description: xxii, 239 pages ; 23 cm
Publisher: Oxford ; Blackwell, 1997.

Content descriptions

Bibliography, etc. Note:: Includes bibliographical references and index.
Formatted Contents Note:: Foreword / James May -- 1. Effective In-store Sales Promotion at Safeway / Melanie Chetwood -- 2. Store Layout and Merchandising in Fashion Retailing /Malcolm Kirkup and Linda Moirano -- 3. Store Merchandising in an Area of Urban Regeneration: the Safeway Store at Crewe / Maureen Whitehead -- 4. The Operational Implications of Locational Decision Making: a Case Study of the Belfast Co-operative /John Pal and David Bennison -- 5. Developing Customer Loyalty: the Saver Card Experience / Mohammed Rafiq -- 6. The Development of Petrol Retailing at Tesco / Mike Pretious -- 7. Scottish Co-op's Meat Purchasing and Supply: Transferring Responsibility for Leakage and Improving Profits / Keith Laity -- 8. Warehouse Management Systems at Tesco / James Bell and John Davison -- 9. Managing Stock Management III in Safeway Stores / John Davison and Susan Scouler-Davison -- 10. Retail Logistics: the Case of Tesco Stores / John Fernie and Leigh Sparks.

11. Health Care Provision at Boots the Chemists /Stuart A. West -- 12. Post Office Counters: Managing Service Issues / Gary Davies -- 13. Developing a Security Strategy at Metro '99 / Joshua Bamfield -- 14. Electronic Customer Counting and Tracking Systems in Fashion Retailing / Malcolm Kirkup and Tim Denison -- 15. Managing a Store Relocation Project: Marks and Spencer in Kendal / Malcolm Kirkup, Paul Walley and Daniel Ganly -- 16. CORTCO Management Competencies for Graduate Recruits to the Retail Industry / Diane Preston and Alison Smith -- 17. A Tale of Two Store Managers: Performance Measurement at Sainsbury's /Cathy Hart -- 18. The Public Relations Side of Recruitment and Selection / Diane Preston.