Record details

• ISBN: 0838906559
• ISBN: 9780838906552
• Physical Description: xviii, 212 pages ; 26 cm
• Publisher: Chicago : American Library Association, 1995.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Communication issues -- (Mis) Communication -- Patron and staff diversity -- Personality differences, conflicts, and creativity -- Power use and abuse -- Professional issues -- Letting professionals be just that -- Supervising the support staff -- Career management -- Employment issues -- Making the rules clear -- Hiring the right person for the job -- Complying with "implied contracts" -- Work scheduling that works -- Personnel issues -- Potential pitfalls in performance evaluations -- Finding value in performance evaluations -- Unionization -- Liability issues -- Unethical behavior --Managing risk and change -- The unhealthy workplace -- Workplace crime and violence -- Total quality management.

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