Book
Send this jerk the bedbug letter : how companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer / John Bear.
Step-by-step instructions on how to get what you want, even when a company seems determined not to give it to you. Includes some unusual creative techniques and when all else fails, relatively harmless but satisfying strategies for revenge. Tips for companies on how to deal with complaints, and ensure happier customers. Detailed information on avoiding rep-offs and disappointments when buying a car, dealing with credit cards, getting a bank loan, and other similar situation.
Record details
- ISBN: 0898158117
- ISBN: 9780898158113
- Physical Description: xiv, 322 pages ; 23 cm
- Publisher: Berkeley, Calif. : Ten Speed Press, 1996.
Content descriptions
- General Note:
- Includes index.
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Available copies
- 1 of 1 copy available at Northwest Indian College.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Lummi Library | HF 5414.52 .B43 1996 | 241821 | Stacks | Available | - |
| LDR | 02179cam a2200457 a 4500 | ||
|---|---|---|---|
| 001 | 22624 | ||
| 003 | NWIC | ||
| 005 | 20190225170930.0 | ||
| 008 | 960129s1996 cau 001 0 eng | ||
| 010 | . | ‡a 96001526 | |
| 035 | . | ‡a(OCoLC)34190877 | |
| 040 | . | ‡aDLC ‡beng ‡cDLC ‡dBAKER ‡dBTCTA ‡dYDXCP ‡dOCLCG ‡dBGCBL ‡dOCLCO ‡dOCLCF ‡dOCLCQ ‡dOCLCO ‡dOCLCQ | |
| 020 | . | ‡a0898158117 ‡q(pbk.) | |
| 020 | . | ‡a9780898158113 ‡q(pbk.) | |
| 035 | . | ‡a(OCoLC)34190877 | |
| 050 | 0 | 0. | ‡aHF5415.52 ‡b.B43 1996 |
| 082 | 0 | 0. | ‡a381.3 ‡220 |
| 100 | 1 | . | ‡aBear, John, ‡d1938- |
| 245 | 1 | 0. | ‡aSend this jerk the bedbug letter : ‡bhow companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer / ‡cJohn Bear. |
| 260 | . | ‡aBerkeley, Calif. : ‡bTen Speed Press, ‡c1996. | |
| 300 | . | ‡axiv, 322 pages ; ‡c23 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡aIncludes index. | |
| 520 | . | ‡aStep-by-step instructions on how to get what you want, even when a company seems determined not to give it to you. Includes some unusual creative techniques and when all else fails, relatively harmless but satisfying strategies for revenge. Tips for companies on how to deal with complaints, and ensure happier customers. Detailed information on avoiding rep-offs and disappointments when buying a car, dealing with credit cards, getting a bank loan, and other similar situation. | |
| 650 | 0. | ‡aConsumer complaints. | |
| 650 | 0. | ‡aComplaint letters. | |
| 650 | 0. | ‡aCustomer services ‡xManagement. | |
| 650 | 0. | ‡aConsumer satisfaction. | |
| 650 | 7. | ‡aComplaint letters. ‡2fast ‡0(OCoLC)fst00871542 | |
| 650 | 7. | ‡aConsumer complaints. ‡2fast ‡0(OCoLC)fst00876254 | |
| 650 | 7. | ‡aConsumer satisfaction. ‡2fast ‡0(OCoLC)fst00876403 | |
| 650 | 7. | ‡aCustomer services ‡xManagement. ‡2fast ‡0(OCoLC)fst00885552 | |
| 938 | . | ‡aBaker & Taylor ‡bBKTY ‡c12.95 ‡d9.71 ‡i0898158117 ‡n0002803329 ‡sactive | |
| 938 | . | ‡aBaker and Taylor ‡bBTCP ‡n96001526 | |
| 938 | . | ‡aYBP Library Services ‡bYANK ‡n1026137 | |
| 029 | 1 | . | ‡aAU@ ‡b000012193560 |
| 029 | 1 | . | ‡aNZ1 ‡b4415957 |
| 029 | 1 | . | ‡aYDXCP ‡b1026137 |
| 994 | . | ‡aZ0 ‡bWANIC | |
| 948 | . | ‡hHELD BY WANIC - 112 OTHER HOLDINGS | |
| 901 | . | ‡aocm34190877 ‡bOCoLC ‡c22624 ‡tbiblio | |